IVR and Call Centre Integration

Ideal for any business requiring customers to pay by phone who want an automated, cost efficient way of accepting credit cards

  • Hosted Interactive Voice Response (IVR) helps call centres automate the processing of credit card payments over the phone 24/7
  • Caller is redirected when it is time to process a credit card number to satisfy PCI compliance
  • Secure connectivity to a merchant's back-office systems using standard based XML over HTTPS, leveraging existing technology infrastructure
  • Caller is provided with confirmation of payment and redirected back to your call centre
  • Card data is not stored even if conversation is recorded for training purposes
  • Process Visa, MasterCard and American Express payments as well as other Caledon supported card brands in real time

 

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Page last updated on 03/30/2011