Support

Payment processing is mission critical to any merchant business whether it is retail, mail order / telephone order or Ecommerce. Caledon understands this need and we are always here to help.

As a Caledon customer contacting our Helpdesk, you will receive a response within two hours during Monday to Friday’s business hours, EST. For emergency transaction processing issues, we provide live 24/7 support.

Email support@caledoncard.com

Alternatively call our helpdesk directly at 647-258-3708.

Our products and services are designed to be very user friendly and simple to use. We assist new clients with each step of getting set up, system usage, as well as managing back-end processes such as reporting and reconciliation. Problem resolution is taken very seriously, and is provided by the same individuals that designed, built, and evolved our payment processing systems.

Take a look at our Customer Portal to see the kind of support we offer our current clients. Here you will find links to payment application logins, links to retrieve online reports and forms, as well as email contacts for administrative changes to your account. Our customer portal is constantly being updated with new features and functions and serves as the central point of contact for our customers.