Customer Portal

24hr Support Contacts:

As a Caledon customer contacting our Helpdesk, you will receive a response within two hours during Monday to Friday’s business hours, EST. For emergency transaction processing issues, we provide live 24/7 support.

Email support@caledoncard.com or alternatively call our helpdesk directly at 647-258-3708.

Payment Application Logins:

Virtual Terminal Login
Real-time and Batch based transactions

Recurring Payment System Login
Real-time and Batch based recurring transactions

Reports and Forms for Caledon Merchant Account Clients:

Merchant Connect Login
Online Reporting

DDA Bank Account Change Form
Update your bank account information

DBA Account Change Form
Update your ‘Doing Business As’ name

Address Changes - We have several addresses on file for your account and each is important to ensure that relevant information reaches the correct location. Currently, we keep the following addresses on file:

• Physical (DBA) Location
• Statement or Billing Address
• Corporate Address
• Shipping Address

To make a change to any of these, simply send us an email at Account Update with the new information. Make sure to indicate which address you need to update. Please include your Merchant ID, business name DBA Address, DBA Phone Number, DBA Fax Number, Owner Name, Owner Address and Federal Tax ID Number.

Seasonal Merchants - If you run a seasonal business and need to request a seasonal closing or reopening, send an email to Account Update . Please include your Merchant ID, contact name, phone number, and the date your account needs to be reopened or closed.

PDF Forms for other Caledon Customers:

Merchant Setup Form
Update or change your Caledon Account Details

NDA
Non Disclosure Agreement

Interested in consolidating your payment processing services with a Caledon Merchant Account?